How to Place Bet on Bet365 Cricket

Frequently Asked Questions

• Can I open a bet365 account on behalf of someone else?

  Bet365 strictly prohibits opening of an account in someone else's name. It must be in your own name, all activity on your account must be made by you and you must take full responsibility for it.

  Bet365 time and again ensures that it is speaking with the account holder before discussing an account.

• What to do if I have forgotten my four digit security code?

  • Click on 'CONTACT US' for any assistance in resetting your four-digit security number.
  • You will then be asked to confirm some of your account and personal details in order to verify your identity.
  • The details so required are:
    - Your username
    - Your full name
    - Your date of birth
    - The first line of your address and your postcode
    - Your email address or telephone number registered to your account
    - The date and amount of your most recent deposit or withdrawal into your account, or the last four-digits of the payment type you have registered on your account (e.g. Credit card number).
    - A four-digit security number that you would like registering to your account.

• Why am I unable to log in to my bet365 account?

  There might be few reasons as to why you are unable to login to your account:

  • If you have entered the wrong password three times, then your account will be locked as your password is case sensitive.
  • If you have accidentally locked your account, you can use the 'Lost Login'  facility to regain access.

• How can I view my account history of Bet365?

  It is very easy as you can click on 'Account Transactions' to view your bet history, deposits and withdrawals when logged into your account.

  You can further choose the history type you wish to view for a stipulated time period. To view bet information, you need to select Bet Details.

• Why is my deposit declined? How can I correct the mistake?

  There might be several reasons for your deposit being declined. Refer to the following;

  • You might have entered incorrect payment details. You can review and change your payment details on the Deposit page.
  • You have entered the incorrect Card Security Number (CV2).
  • Some card issuers block transactions to gaming companies, it is advisable to contact your card issuer in such cases.
  • If your problem does not get resolved, then click on 'Contact Us' section of the sportsbook.

• Why can't I make a withdrawal from my account?

  You cannot withdraw due to the following reasons:

  • Your account is not fully verified
  • Your payment details are not up to date or are expired

  You better click on 'Contact Us' if you receive a  specific error code or on-screen message whilst attempting a withdrawal.

• How to view my recent bets?

  You can view your live bets, unsettled bets and bets settled within the last 24 hours by choosing the 'My Bets' tab. You can also view a detailed breakdown of all your bets in your account history.

• Can I cancel my bet?

  Once you have placed and confirmed your bet with bet365, it cannot be canceled.

  However, there are certain features that enable you to exercise control over your bets.

  You can cash out with a return before an event has finished. When this feature is available you can cash out a bet in its entirety or  partially.

  You can choose Edit Bet to add, swap or remove selections and increase the stake on unsettled bets for both pre-match and In-Play.

• How to receive alerts from bet365?

  If you intend to receive notification and alerts from the sportsbook, you can update them in My Alerts settings from the Services menu. You can also turn Bet Alerts on or off and edit the events for which you want to receive alerts.